Privacy Policy

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR), which is EU-wide, and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seeks to protect and enhance the rights of EU Data Subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.

Personal Data

Better Pet Veterinary Physiotherapy collects personal information about its clients and former clients for the purpose of performing veterinary physiotherapy services and any follow up services that may be required.

The information that I collect from you may include your name, email address, telephone number, mobile telephone number, postal address, insurance details, and information from your vet (for veterinary physiotherapy services). I may also receive the above personal information about you from external sources such as vets, or insurers where that information is necessary to carry out the veterinary physiotherapy services received from Better Pet Veterinary Physiotherapy.

This data is always held securely and is only shared with paraprofessionals to keep them informed of progress and changes in treatment. When you agreed to treatment by Better Pet Veterinary Physiotherapy you agreed to give your explicit consent to allow the veterinary physiotherapist to document and process your personal data. Contact details provided by you, such as telephone number, email address, postal address may be used to remind you of future appointments and provide reports or other information regarding treatment. There may be circumstances related to treatment, on-going care or medical diagnosis that will require the sharing of the records with other paraprofessionals and/or insurance companies. Better Pet Veterinary Physiotherapy reserves the right to share veterinary physiotherapy reports with the referring veterinary surgeon only. Should another paraprofessional and/or insurance company request your personal data I will request your written permission first, unless I am under a legal obligation to comply.

In addition, I may use your personal information for the following reasons; the legal basis for these uses is set out next to each use:

1) To manage our business – this is in our legitimate interests as it furthers our aims and objectives.

2) To manage any complaints, feedback and queries received from clients – this is in my legitimate interests as it allows me to provide the service expected by my clients.

3) To send you marketing materials about my services – this information will only be sent to you where I have your consent or where I feel there are legitimate reasons of interest.

I may also use your personal information to comply with any legal or regulatory obligations where necessary.


Through agreeing to this Privacy Policy, you are consenting to Better Pet Veterinary Physiotherapy processing your personal data for the purposes outlined. You can withdraw your consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Policy.

How long will I keep your personal information?

I will keep your personal information for as long as is necessary for the purposes for which I collect it. The exact period will depend on the purpose for which I hold your information; I will keep the information for the duration of the provision of any veterinary physiotherapy services and for a number of years afterwards, as detailed below;

1) Veterinary physiotherapy notes are kept for eight years from last treatment

2) Accounts are kept for seven years

When these times have lapsed, all personal data will be securely removed from devices or shredded.

Where I am required to keep your personal information to comply with a legal or regulatory obligation, I will keep it for at least as long as is required to comply with that obligation.

How do I keep your personal information secure?

I will use appropriate technical and organisational security measures which comply with the requirements of data protection law in order to keep your personal information secure against unauthorised or unlawful use and accidental loss, damage or destruction.

I will store all of your personal data on secure servers, personal computers and mobile devices and in secure manual record-keeping systems.

Although I will do our best to keep your personal information secure, I cannot guarantee the security of your personal information transmitted via email or via our website as the transmission of information via the internet is not completely secure; therefore, any transmission is at your own risk.

What rights do you have as a Data Subject in relation to your personal information?

Please see below a summary of your rights in relation to your personal information under data protection law, some of these rights are subject to exemptions:

1) Right of access to your personal information held by Better Pet Veterinary Physiotherapy.

2) Right to rectify any personal information that is incorrect or incomplete.

3) Right to erasure of your personal information in certain circumstances where it is no longer required by Better Pet Veterinary Physiotherapy, or you withdraw your consent in relation to the receipt of marketing materials.

4) Right to restrict the use of your personal information in certain circumstances.

5) Right to data portability – this means that your personal information will be provided to you in a structured, commonly used and machine-readable format where the use of your personal information is by electronic means.

6) Right to object to the use of your personal information and direct marketing.

7) Right to withdraw consent where I rely on your consent as our legal basis for using your personal information.

8) Right to complain to the relevant data protection authority. 

Accessing your personal data

The Data Controller (Danielle Barber) will accept the following forms of identification (ID) when information on your personal data is requested;

One piece of photographic ID (driving licence, passport), a birth certificate and a utility bill not older than three months. If the Data Controller is not satisfied with the quality of the evidence, further information may be sought before personal data can be released. All requests should be made to Danielle Barber, Data Controller for Better Pet Veterinary Physiotherapy via


In the event that you wish to make a complaint about how your personal data is processed by Better Pet Veterinary Physiotherapy, you have the right to complain to me.

Contact details

In order to exercise any of the rights listed above, or if you have any queries relating to the way I collect, use, or store your personal information, please contact Better Pet Veterinary Physiotherapy using the details below:

By email:

By post: Better Pet Veterinary Physiotherapy, 12 Jessop Street, Waingroves, Ripley, DE5 9TL

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